I know you’re constantly juggling the demands of providing excellent patient care while also maintaining your agency’s financial health. It’s a tough balance.
Often, one of the biggest drains on both your revenue and your team’s energy is the medical billing process.
It’s one of those things that can cause problems everywhere when it isn’t running smoothly.
Have you ever wondered if it’s time to get some help with it?
Here are some signs we often see when an agency is ready for a change:
1. Your staff seems stretched thin.
Is your team feeling buried under billing tasks, robbing them of working on other important administrative tasks? One person should not be handling both clinical administrative tasks (that are time sensitive and critical to patient care!) and at the same time handling urgent billing tasks (which is how your agency makes money!). Burnout is a real issue when the pressure to manage all of these tasks increases. Taking billing off their plate can be a huge relief, letting them focus on what they do best and moving your agency forward.
2. Your cash flow is unpredictable.
Delayed or denied claims can disrupt your revenue. If you’re constantly training new staff or your team is simply overworked, mistakes happen, and payments get held up. A dedicated billing partner can get you a clean claims rate of over 99%, meaning you get paid faster. 99% may surprise you, but it is possible.
3. The FOCUS has SHIFTED from PATIENTS to PAYMENTS.
Most people get into healthcare to help people. If you find your agency is spending more and more time chasing down payments instead of focusing on patients, it might be a sign that something needs to change. Stop wasting time with LONG PHONE CALLS to insurance companies to resolve payment discrepancies.
4. You’re stuck in a cycle of hiring and training.
Good billers are hard to find and even harder to keep. The cost and time spent on hiring and training new billing staff—only to have them leave—can be a huge drain. Outsourcing gives you a stable, expert team without the HR headaches.
5. Things just feel inefficient.
If your whole workflow feels sluggish and bogged down, inefficient billing could be the culprit. Handing that process over to a specialized team can streamline your operations and let your staff focus on patient-facing responsibilities.
6. Your revenue isn’t where it should be.
This is the clearest sign of all. If your agency’s revenue is lagging, you need to take action to optimize your billing cycle. It’s the engine of your agency, and getting it tuned up can make all the difference.
7. Collections are becoming a major headache.
Chasing down patient payments is a challenging task. Instead of using your staff’s valuable time for this, a billing service can manage the difficult collections process for you, improving your bottom line and freeing up your team.
If any of this sounds familiar, and you’re struggling to get the reports you need to see the state of your finances, Dominion can help. I’d be happy to chat to see if outsourcing your billing to DRS would help your agency.
No pressure, just a straightforward conversation.